For help call our product support center: 1-800-755-1440 Ext. 5
Product Support representatives are available Monday - Friday, 7:00 am - 3:30 pm Pacific Time (except on major U.S. holidays)

EMAIL OUR SUPPORT TEAM  (If you choose to email us please include: department/company name, your name, the product and contact info if different than email address you used)

* Please note this email is for product support only (No solicitation emails.) For product inquiries or warranty replacements, Please email: info@action-training.com or call 800-755-1440 Ext 3. Hours for sales is Monday through Friday 7:00 to 3:30 Pacific Time






Here are some tips you should know about ATS Online that will make your experience better:

  • If you are attempting to take an interactive course on Mac, iPad, iPhone, Android phone, Android tablet or a Google device - you will want to use a "Flash" based browser such as Puffin browser (not the free version), Photon browser or FlashFox browser. Usually, you can find these on the "App Store" or "Google Play" for under $5.00. Our courses have some Adobe Flash-based components in them that are not natively supported by a portable device or Mac.


  • Make certain you are using the most current version of your browser (Chrome, *Internet Explorer, Firefox, Puffin, Opera) to take an interactive course. *Be sure you are using the "desktop version" of Internet Explorer and not the "Metro version" in Windows 8/8.1 or Microsoft Edge in Windows 10. The metro version does not support Adobe Flash. Adobe Flash must be enabled in Microsoft Edge before taking a course or the course will not function properly.


  • Forgot your Username and/or Password? Did you keep the email with your username and password you would have received when you signed up? If not - please note you have 3 consecutive attempts before the system "locks you out" of the account for 30 minutes after your last attempt. If you try again before the 30 minutes is up the system will reset the 30 minutes from that last attempt even if the password was correct. So be patient! If you are a Learner trying to login and forgot your username or password, you should contact your local Administrator. They can provide your account information to you. If you are an Administrator and you forgot the username and/or password the same system rule applies in it will lock you out for 30 minutes. If you cannot find your credentials you will need to contact ATS support at the phone number or email located near the top of this page. Also please make sure you are using the correct URL to access the Learner side or the Admin side.



  • StageIT reached "End of Life" on 06/30/16
  • No support is offered for this product



  • ILMS reached "End of Life" on 12/31/14
  • No support is offered for this product